Reaching the SCLS Help Desk
- Calling the Help Desk - The SCLS Help Desk is available M-F from 8:30 - 5:00 and can be reached at:
- (608) 242-4710 (Local)
- (855) 583-2148 (Toll free)
- Creating Help Desk tickets - If you prefer to submit an issue online, the SCLS Help Desk Portal is still the preferred way to submit tickets, but library staff members can also submit a ticket by sending an email to helpdesk@scls.info. (See the SCLS Get Help page for how to access the portal.)
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MyPC - intermittent issue where patrons can't log into PCs
2024-04-23 5:16pm - Between 3:30 and 5pm we had reports that patrons were intermittently unable to log into MyPC. The MyPC client displayed the message "You are not allowed in this location" even though the patron had a card in good standing. We have reported the issue and will be investigating. The clients seem to be working now, but if you have issues again this evening, please page. We would also be interested to know if this happens again, whether selfchecks are also experiencing issues looking up cards at the time this is happening. THanks.
2024-04-23 4:20PM: We are again looking into the issue.
2024-04-23 4:00PM: This should be resolved. Let us know if that is not the case. Thanks.
2024-04-23 3:45PM: Looking at this right now. Patrons are met with an error message saying " You are not allowed at this location"
MyPC Firefox Logon Issue
2024-04-23 12:00pm A number of sites have reported issues logging into MyPC in Firefox. The issue goes away in private mode and is entirely nonexistent in Chrome. We are aware of the issue and working on a solution.
Bibliovation upgrade, April 22 at 9pm
2024-04-23 8:33am: The Bibliovation upgrade took place last night. Please clear your browser cache before using Bibliovation.
2024-04-19 3:50pm A Bibliovation upgrade is scheduled for Monday, April 22 at 9pm. See the Release notes for a full list of fixes. Please clear your browser cache before using Bibliovation on Tuesday, April 23.
MyPC server replacement - COMPLETE
2024-04-23 9:07am - BOOKMARKS - if you had previously created bookmarks to MyPC or Papercut while logged in, they will likely not work and you will need to recreate them. You can use these URLs to access MyPC and Papercut:
- MyPC: mypc.scls.info
- TBS Portal: mypc.scls.info/tbsportal
- Papercut: papercut.scls.info
- Papercut Release page: papercut.scls.info/release
2024-04-23 8:47am - the server replacement is complete. papercut.scls.info/release is resolving correctly. If you run into unexpected issues, please contact the Help Desk.
2024-04-23 8:35am - we are still finishing up the server replacement. MyPC is up and running, but we are still ironing out some issues with printing. If you need to release print jobs, please use this URL for now: https://papercut.scls.info:9192/release
2024-04-23 7:17am - the server replacement is still in progress.
2024-04-22 9pm - MyPC will be unavailable starting Monday 4/22 at 9pm. We hope to have work complete before libraries open on Tuesday morning, 4/23.
Post-Bibliovation upgrade problem
2024-02-01 10:45am: After the upgrade we have noticed that there is an increased amount of data string caching in Search field. Please see Known Problem #3925 for details and how to clear the cached search strings.
Other
the new SCLS website will be launching on Thursday, September 7. Content from the old site will still be available on the new site, with a new and improved look!
2022-02-08 10:55am:
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